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Common Questions

Can I listen to music while surfing? Swimming?

Yes! Our Bluetooth waterproof headphones have been designed from the ground up with water sports and activities in mind.

You can listen to music while swimming, paddling, wakeboarding, water skiing, jet skiing, and more! Listening to music completely elevates the experience of exercising, exploring, or relaxing in the water.

Can I listen to podcasts while swimming? Surfing?

Absolutely. SoundSwell's smartwatch compatibility enables you to bring all types of audio entertainment in the water. Swimming laps with a podcast, an audiobook, or music is possible through Spotify, Apple Podcasts, Pandora, and Audible.

How do I know the headphones will stay secure? How safe is it for my watch to be connected?

Your SoundSwell will lock into place once you snap the rear clasp into place. Your Apple Watch is fastened with the same secure adapters used in your wristband with one placed on each side of the watch. Ensure the security of your watch by clicking the adapters into place.

SoundSwell headphones are designed with extreme sports in mind! Rest assured they and your smartwatch can withstand the force that come with the elements.

Can I use my SoundSwell headphones with my smartphone?

Of course! SoundSwell is versatile. But keep in mind that Bluetooth has a very short range underwater. If you want to use them with a waterproof smartphone (or with a waterproof case for your smartphone), we recommend placing it in the chest compartment of your wetsuit to keep the Bluetooth connected.

For activities in or near the water where you can have your phone close by — fishing, kayaking, or stand-up paddle boarding — SoundSwell can be used as a more secure, waterproof alternative to traditional Bluetooth earbuds.

Can I use my SoundSwell headphones with my smartwatch on my wrist?

It depends. As long as your watch and headphones are not submerged, the Bluetooth will stay connected.

Many kite surfers and stand up paddle boarders keep their smartwatches on their wrists since they are mostly above the surface.

However, for activities where your watch will become submerged in the water if it's on your wrist, you’ll need to clip the watch into your SoundSwell.

What percentage of recycled ocean plastic are the headphones made from?

The SoundSwell necklace housing is made with 100% ocean-bound collected plastics, these earphones help clean up the oceans you love to spend your time in.

What does exostosis protection mean?

Exostosis, more commonly known as surfer’s ear, is when there’s abnormal growth in the ear canal. Our waterproof headphones protect users from this growth while maintaining a comfortable listening experience.

How can I contact you?

For more information-

For customer support-

Smartwatch Compatibility

Why Apple Watch?

The Apple Watch is arguably the best “surf watch” and without a doubt the best way to have your favorite streaming services in the water. Dynamically storing or streaming playlists, podcasts, and more allows for a much better user experience than uploading obsolete MP3 files to a waterproof audio device.

How does the Apple Watch clip into the headphones?

Simply remove the band from your Apple Watch, slide it in to SoundSwell, and go! Our waterproof headphones are compatible with watches Series 2 through 7 and SE, and includes adapters for 38mm, 40mm, 42mm, and 44mm sizes.

How do I disconnect my Apple Watch?
Just as simple as putting it on, press the release buttons on the Apple Watch and carefully slide it out of each adapter as you would your wristband.

Is my smartwatch still able to track my exercise data?
With your smartwatch stored securely under a wetsuit or wetsuit top, it is is still able to track your heart rate because it is placed against your chest!

What is the cheapest waterproof Apple Watch?

A new Apple Watch waterproof Series 3, the oldest watch compatible with downloads for Spotify, Apple Music, and Pandora, can be purchased through Apple for $199. Or you can buy a used one from eBay or similar providers. 

What streaming services are offered?

Apple Watch currently supports offline storage for Pandora users, and both cellular streaming and offline storage for Apple Music and Spotify users with a premium subscription.

The Samsung Galaxy Watch supports both cellular streaming and offline downloading for Spotify, but not Apple Music or Pandora.

Can I listen to podcasts and audiobooks?

Yes you can! Both podcast episodes and books can be downloaded to your Apple Watch. Books can be downloaded from the Audio Book or Audible App. Podcasts can be managed and downloaded from Apple Watch podcasts. You can effortlessly listen while simultaneously catching waves.

Do the headphones have Android compatibility?

The Smartwatch Series will include spring bars for Samsung Galaxy Watches of all sizes. Secure your Samsung smartwatch by removing its wristband and using the push pin on the side of the spring bars to lock it into your SoundSwell as you would with the wristband.

Headphone Performance

How is the Bluetooth capability in the water?

Bluetooth signal is highly insulated by water and therefore a reduced range of about 6 inches. Knowing this, our waterproof Bluetooth headphones were designed to keep the music connected to your smartwatch in the water and underwater! With the Apple Watch on your chest instead of your wrist, the Bluetooth is able to remain connected at all times.

How do I care for my headphones?

SoundSwell headphones are low maintenance. However, to ensure the product's longevity, be sure that the USB-C charging port is dry before charging, and try to rinse your SoundSwell with freshwater after each use.

If one headphone falls out will the other still play music?

Yes, if one headphone falls out while adventuring the other will continue to play music. 

When do I know my headphones are done charging?

A blue light will appear when your headphones are completely charged.

How long is the battery life?

You are able to listen to 8 hours of nonstop music with SoundSwell headphones! The Apple Watch battery life is 18 hours. 

Waterproof Design

What is the IP waterproof code?

IP means ‘Ingress Protection,’ and determines how well a device is protected from solids and liquids. 

The first digit is representative of protection against solids. The second represents protection against water.

How waterproof are the headphones really?

SoundSwell headphones are the first waterproof headphones to earn both an IPX9K and IPX8 rating, making them the most waterproof headphones on the market!

IPX9K is the highest waterproof rating of any headphones. This means the product is protected against close-range high pressure, high-temperature spray downs.

IPX8 means that a product is fully submersible in water. Our IPX8 certification was done with a 3 meter submersion depth for 30 minutes!

Shipping & Returns

Where do you ship to?

We are currently only able to ship to the contiguous U.S., Alaska, Hawaii, the United Kingdom, Australia, and New Zealand.

How long will my order take?

SoundSwell knows you’re going to want to start your adventures accompanied by music ASAP so we make a speedy shipping process a priority. Most often orders placed during weekdays are processed the same day and are prepared to ship out the next business day. Delivery may be delayed by product availability, order verification issues, and varying delivery conditions.  

*Allow 1-5 business days for processing and shipping in the contiguous U.S.

*Allow 3-7 business days for standard shipping to Alaska, Hawaii, the U.K, Australia, and New Zealand

What’s your return policy?

SoundSwell will accept returns within 30 days of the delivery date. If you’re not fully satisfied with your headphones within that time frame, you can email us at to request a paid return shipping label for domestic orders. 

The headphones should be returned in the same condition they were received and we reserve the right to deny the return or refuse the refund based on the condition or scenario it was given to us. Shipping fees are non-refundable. 

For international returns please email for returns and exchanges.

What’s your warranty?

SoundSwell offers a one year warranty from the purchase date. The warranty is limited to the manufacturer’s damages or issues that are a result from a product defect. If you believe your product meets these conditions, please email with photos of the damaged product, an explanation of the problem, and your order information. 

Similar physical defects that are caused by wear and tear are not covered by warranty. Please contact us for additional information and advice on how to repair your headphones.