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Common Questions

Can I listen to music while surfing?

Yes! Listening to music while surfing is not only possible but elevates the experience. Our Bluetooth waterproof headphones have been designed from the ground up with extreme water sports in mind. You can listen to music while surfing, paddling, wakeboarding, water skiing, or jet skiing.

When will I receive the headphones?

Due to some modifications to the design, SoundSwell has moved its launch to July 2021! Pre-order shipments are currently estimated for mid August.

How do I know the headphones will stay secure? How safe is it for my watch to be connected?

Your SoundSwell will lock into place once you snap the rear clasp into place. Your Apple Watch is fastened with the same secure adapters used in your wristband with one placed on each side of the watch. SoundSwell headphones are designed with extreme sports in mind and withstand the pressure of even the toughest waves.

Can I use my SoundSwell headphones with my smartphone?


Of course! SoundSwell is versatile. But keep in mind that Bluetooth has a very short range underwater. For activities where you can have your phone — like fishing, kayaking, or stand-up paddle boarding — SoundSwell will be a more secure, waterproof option than traditional Bluetooth earbuds.

Can I use my SoundSwell headphones with my smartwatch on my wrist?

It depends. As long as your watch and headphones are not submerged, the Bluetooth will stay connected. For activities where your watch will become submerged in the water if it's on your wrist, you’ll need to clip the watch into your SoundSwell.

What percentage of recycled ocean plastic are the headphones made from?

The SoundSwell necklace housing is made with 100% ocean-bound collected plastics, these earphones help clean up the oceans you love to spend your time in.

What does exostosis protection mean?

Exostosis, more commonly known as surfer’s ear, is when there’s abnormal growth in the ear canal. Our waterproof headphones protect users from this growth while maintaining a comfortable listening experience.

How can I contact you?

For more information- info@soundswell.com

For customer support- support@soundswell.com

Smartwatch Compatibility

Why Apple Watch?

The Apple Watch is arguably the best “surf watch” and without a doubt the best way to have your favorite streaming services in the water. Dynamically storing or streaming playlists, podcasts, and more allows for a much better user experience than uploading obsolete MP3 files to a waterproof audio device.

How does the Apple Watch clip into the headphones?

Simply remove the band from your Apple Watch, slide it in to SoundSwell, and go! Our waterproof headphones are compatible with watches Series 2 through 6 and SE, and includes adapters for 38mm, 40mm, 42mm, and 44mm sizes.

How do I disconnect my Apple Watch?
Just as simple as putting it on, press the release buttons on the Apple Watch and carefully slide it out of each adapter as you would your wristband.

Is my smartwatch still able to track my exercise data?
With your smartwatch stored securely under a wetsuit or wetsuit top, it is is still able to track your heart rate because it is placed against your chest!

What is the cheapest waterproof Apple Watch?

A new Apple Watch waterproof Series 3, the oldest watch compatible with downloads for Spotify, Apple Music, and Pandora, can be purchased through Apple for $199. Or you can buy a used one from eBay or similar providers. 

What streaming services are offered?

Apple Watch currently supports offline storage for Pandora users, and both cellular streaming and offline storage for Apple Music and Spotify users with a premium subscription.

The Samsung Galaxy Watch supports both cellular streaming and offline downloading for Spotify, but not Apple Music or Pandora.

Can I listen to podcasts and audiobooks?

Yes you can! Both podcast episodes and books can be downloaded to your Apple Watch. Books can be downloaded from the Audio Book or Audible App. Podcasts can be managed and downloaded from Apple Watch podcasts. You can effortlessly listen while simultaneously catching waves.

Do the headphones have Android compatibility?

The Smartwatch Series will include spring bars for Samsung Galaxy Watches of all sizes. Secure your Samsung smartwatch by removing its wristband and using the push pin on the side of the spring bars to lock it into your SoundSwell as you would with the wristband.

Headphone Performance

How is the Bluetooth capability in the water?

Our waterproof Bluetooth headphone design is intended to keep the watch connected in the water. With the Apple Watch on your chest instead of your wrist, the Bluetooth is able to remain connected while you paddle. For underwater Bluetooth connection, we recommend storing the right earbud in your wetsuit for the best Bluetooth performance.

How do I care for my headphones?

SoundSwell headphones are low maintenance. However, to ensure the product's longevity, be sure that the USB-C charging port is dry before charging, and try to rinse your SoundSwell with freshwater after each use.

If one headphone falls out will the other still play music?

Yes, if one headphone falls out while adventuring the other will continue to play music. 

Does voice assistance work?

If you are using a cellular enabled Apple Watch, Siri will be activated by holding down the center control button for two seconds.

When do I know my headphones are done charging?

A blue light will appear when your headphones are completely charged.

How long is the battery life?

You are able to listen to 8 hours of nonstop music with SoundSwell headphones! The Apple Watch battery life is 18 hours. 

Waterproof Design

What is the IP waterproof code?

IP means ‘Ingress Protection,’ and determines how well a device is protected from solids and liquids. 

The first digit is representative of protection against solids. The second represents protection against water.

How waterproof are the headphones really?

SoundSwell headphones are the first waterproof headphones to earn both an IPX9K and IPX8 rating, making them the most waterproof headphones on the market!

IPX9K is the highest waterproof rating of any headphones. This means the product is protected against close-range high pressure, high-temperature spray downs.

IPX8 means that a product is fully submersible in water. Our IPX8 certification was done with a 3 meter submersion depth for 30 minutes!

Shipping & Returns

Where do you ship to?

We are able to ship to the U.S., U.K., and Australia.

How long will my order take?

Domestic shipping

SoundSwell knows you’re going to want to start your adventures accompanied by music ASAP so we make a speedy shipping process a priority. Most often orders placed during weekdays are processed the same day and are prepared to ship out the next business day. Delivery may be delayed by product availability, order verification issues, and varying delivery conditions.  

*Allow 1-5 business days for processing and shipping in the contiguous U.S.

*Allow 1-4 business days for priority shipping, and 3-7 business days for standard shipping to Alaska, Hawaii, and Puerto Rico

International Standard Shipping

*For processing and shipping to Australia, we offer priority shipping as fast as 10 business days, and standard shipping as fast as 16 business days

*For processing and shipping to the United Kingdom, we offer priority shipping in 2-5 business days, and standard shipping in 7-9 business days

What’s your return policy?

SoundSwell will accept returns within the first 30 days of the online purchase date. If you’re not fully satisfied with your headphones within that time frame, you can email us at support@soundswell.com to request a paid return shipping label for domestic orders. 

The headphones should be returned in the same condition it was received and we reserve the right to deny the return or reduce the refund based on the condition or scenario it was given to us. Shipping fees are non-refundable. 

For international returns please email support@soundswell.com for returns and exchanges.

What’s your warranty?

SoundSwell offers a one year warranty from the purchase date. The warranty is limited to the manufacturer’s damages or issues that are a result from a product defect. If you believe your product meets these conditions, please email support@soundswell.com with photos of the damaged product, an explanation of the problem, and your order information. 

Similar physical defects that are caused by wear and tear are not covered by warranty. Please contact us for additional information and advice on how to repair your headphones.